Help & information
Find your way.
Good questions. Clear answers.
Find your way around Flare, understand the readings, or get in touch.
A little clarity
Before you go further.
How do I choose a product?
Read the product’s options, measurements, materials and care details before adding it to your cart. Availability applies to the selected variant. A different size or color may have different availability.
Where can I see shipping and return information?
Review the published shipping and return policies before ordering. Checkout shows the available delivery options for your address. Product production time and transit time are separate.
Why might the weather panel say “update delayed”?
The latest interval reported by the source is older than our four-hour display threshold. The reading is shown as older information; a new fetch does not make an old observation current.
Understand the readingsDoes a low Kp value mean everything is safe?
No. Kp is one measure of geomagnetic activity, not an all-hazards safety assessment or a prediction of local impacts. Follow official alerts and local guidance.